Refund policy

Every F.A.M.E. X piece is made to order.

We are a small, growing independent brand. Nothing sits in a warehouse waiting — each piece is produced through our manufacturer once you ask for it. That is what lets us make short, uncompromised runs, and it is why we cannot accept returns or exchanges for fit, sizing, or a change of mind.

Please size carefully before ordering. Every product page has a size guide. If you are between sizes, or unsure, email us at apollo@famexstreetwear.com before you order. We would rather get it right the first time.

Defects and damage. If your piece arrives with a manufacturing flaw, or is damaged in shipping, that is on us. Email apollo@famexstreetwear.com within 7 days of delivery with photos and your order number. We will make it right — replacement, store credit, or refund, depending on the situation. Please inspect your order when it arrives and contact us immediately if it is defective, damaged, or the wrong item.

Wrong item received. If we sent the wrong piece, colour, or size, that is also on us. Same 7-day window, same process, and we cover return shipping.

Order changes and cancellations. Because production begins once your order is placed, we may be unable to change or cancel an order after it is accepted. Contact us as soon as possible and we will do what we can.

European Union — 14-day cooling-off period. If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, in its original condition and packaging, with tags attached, and you will need your receipt or proof of purchase. Email apollo@famexstreetwear.com to start the process.

Non-returnable. Gift cards. Any item that has been worn, washed, altered, or damaged after delivery.

How refunds are issued. Where a refund is approved, it is issued to your original payment method within 10 business days of us receiving and inspecting the piece. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund and you have not seen it, email apollo@famexstreetwear.com.

Questions? apollo@famexstreetwear.com — a real person answers. Thanks for backing an independent brand. It matters.